I won't complain. I just won't come back.

How important is customer service? I It is the absolute most important component of your job.  Whether you interact with our clients in a traditional support role, work behind the scenes that impacts our clients, or face our clients directly to solicit feedback, you have the opportunity to be part of the solution (or part of the problem).


Sam Walton said, "The goal as a company is to have customer service that is not just the best but legendary."

Bill Gates said, "Your most unhappy customers are your greatest source of learning."

Steve Jobs said, "Get closer than ever to your customers. So close that you tell them what they need well before they realize it themselves."

Mahatma Gandhi said, "A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so."

Catherine DeVrye has a book, "Good service is good business."

An anonymous person said, "Customer service is not a department, it’s everyone’s job."

Many successful and influential folks telling us that customer service is important. I urge you the next time you are complete a task, ask yourself if you are doing everything you can to enable a high level of customer service.

If you don't, they may just not come back.

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